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FAQ
Frequently Asked Questions
THE BASICS
How Long Will My Order Take?
Most orders will be processed within 1-3 business days of your purchase. After it’s shipped out, average delivery times are 2-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders. If it’s an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.
Why Hasn’t My Order Shipped Out in the Standard Time?
There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description — was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order’s processing time.
Why Hasn’t My Tracking Information Updated?
Some shipping providers don’t offer real-time tracking information — they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
GENERAL SHIPPING QUESTIONS
Do You Ship Worldwide?
Most of our products can be shipped anywhere in the world!
I Accidentally Put the Wrong Shipping Address on My Order, What Do I Do?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.